Privacy policy

TORIO® by TurtleWings

Effective Date: 02/03/2026

This Privacy Policy describes how TORIO® (“we”, “our”, “us”), a brand owned and operated by TurtleWings, collects, uses, and protects your personal information when you visit or make a purchase from www.torio.in.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

A. Personal Information

• Full Name
• Billing & Shipping Address
• Phone Number
• Email Address
• Payment details (processed securely via payment gateways)

B. Order Information

• Products purchased
• Order ID
• Transaction details
• Delivery status

C. Technical & Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on website
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and tracking updates
• Prevent fraud and unauthorized transactions
• Improve website functionality
• Personalize user experience
• Send promotional offers (if opted-in)

We do not sell your personal data to third parties.

3. Payment Information

All payments are processed through secure third-party payment gateways such as:

• Razorpay
• UPI providers
• Credit/Debit card networks
• COD service partners

We do not store your card details on our servers.

Payment data is encrypted and processed as per industry security standards.

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance browsing experience
• Analyze traffic
• Improve marketing performance
• Retarget advertisements

You may disable cookies through your browser settings, though this may affect website functionality.

5. Third-Party Services

We may share necessary information with trusted third parties such as:

• Shipping & courier partners
• Payment processors
• Marketing platforms (Google, Meta, etc.)
• Analytics providers

This sharing is strictly limited to operational requirements.

6. Data Security

We implement reasonable security measures to protect your information, including:

• Secure HTTPS encryption
• Restricted access to sensitive data
• Payment gateway security protocols

However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information only as long as necessary to:

• Complete transactions
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, contact us at support@torio.in.