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FAQs

Product Basics

01. What is TORIO?

TORIO is a premium printed rug brand by TurtleWings, offering modern flat rugs designed for stylish Indian homes.

02. Is TORIO a rug or a floor mat?

TORIO products are printed rugs / flat rugs with a smooth fabric surface and anti-slip rubber backing.

03. What does “flat printed rug” mean?

It means the rug has a smooth printed fabric top with a low-profile structure—premium look without fluffy fibers.

04. Is TORIO tufted?

No, TORIO rugs are not tufted.

05. What is the thickness of TORIO rugs?

Most TORIO rugs are low-profile (~3 mm), making them door-friendly and easy to use.

Sizes & Fit

06. What sizes are available?

Available sizes are shown on each product page (sizes vary by design/collection).

07. Do you offer custom size?

Yes, custom size is available for many designs—share your required dimensions with support (subject to feasibility).

08. Can I order in exact inches or cm?

Yes, you can request custom sizes in cm or inches.

09. Will custom size cost extra?

In most cases yes, pricing depends on size and design complexity.

10. Will it block my door?

Most designs are ~3 mm and door-friendly, but please measure your door clearance.

Custom Design & Personalization

11. Do you offer custom design?

Yes, custom design is available for many products—share your reference image/text/theme with support.

12. Can I print my own photo on a TORIO rug?

Yes, in custom design orders, you can request photo printing (image quality requirements apply).

13. Can I add names or quotes on the rug?

Yes, personalization like names/quotes is possible in custom design (subject to readability).

14. Do you provide design preview for custom orders?

In many custom cases, yes—depending on workload and complexity.

Placement & Usage

15. Can I use TORIO rug in bedroom and living room?

Yes, it’s perfect for bedrooms, bedside areas, and living room decor.

16. Can I use it in kitchen?

Yes for dry kitchen areas; avoid heavy oil and water zones.

17. Can I use it in bathroom?

It can handle light moisture, but not recommended for constant wet bathroom use.

Water Absorption

18. Is TORIO rug waterproof?

No. It is water-absorbent for small splashes/spills, but not meant for soaking.

19. Can it absorb water?

Yes, the fabric top absorbs light water like wet feet or small spills.

20. Can I pour a bucket of water on it?

No, it is not meant for bucket water or heavy soaking. If it gets wet, air-dry it in shade.

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