Cancellation Policy

Cancellation Policy – TORIO® by TurtleWings
Cancellation window: You may request cancellation within 12 hours of placing the order, only if production has not started.
Made-to-order: Once production/packing/dispatch begins, cancellation is not possible.
How to cancel: Email support@torio.in

WhatsApp +91 88550 85308 with your order ID and phone number.
Refund timeline (approved cancellations): Prepaid refunds are processed within 5–7 business days to the original payment method.