FAQs
(A) Product Basics & Material (001–060)
Q001: What is TORIO?
A: TORIO® is a printed rug brand by TurtleWings. We make modern flat rugs with a smooth printed fabric top and anti-slip rubber backing for indoor use.
Q002: Is TORIO a rug or a mat?
A: TORIO products are printed flat rugs designed for everyday indoor use.
Q003: What does “flat printed rug” mean?
A: It means a low-profile rug with a smooth printed fabric surface and rubber backing—without fluffy fibers or high pile.
Q004: Is TORIO tufted?
A: No. TORIO rugs are not tufted.
Q005: Is TORIO thick like a carpet?
A: No. It is low-profile and not thick like high-pile carpets.
Q006: What is the average thickness?
A: Most TORIO rugs are approximately ~3 mm (low-profile).
Q007: What is the top surface material?
A: A smooth printed fabric surface.
Q008: What is the backing material?
A: Anti-slip rubber backing for better grip on clean floors.
Q009: Does it feel soft?
A: It feels smooth and comfortable, but it is not fluffy like thick carpets.
Q010: Can it be used daily?
A: Yes—made for everyday indoor use.
Q011: Does it have a woven look?
A: It has a printed fabric look, not a heavy woven carpet texture.
Q012: Is it a Persian rug?
A: TORIO is a modern printed flat rug. Some designs may look “Persian-style”, but it is not a hand-woven Persian carpet.
Q013: Does it have loops like rugs?
A: No. It is not tufted and does not have looped fibers.
Q014: Is it lightweight?
A: Yes, it’s lighter than thick rugs and easy to move.
Q015: Can it be folded?
A: It can bend gently, but flat storage or rolling is best.
Q016: Will it curl after delivery?
A: Slight curl can happen due to packing. Lay it flat for a few hours and it usually settles.
Q017: Are edges stitched?
A: Edges are clean-finished (stitched or sealed) depending on the batch and design.
Q018: Does it have anti-slip grip?
A: Yes—rubber backing helps reduce slipping on clean, dry floors.
Q019: Will it slide on marble?
A: It grips well on clean, dry marble. Keep the floor dust-free for best grip.
Q020: Is it safe for wooden floors?
A: Yes. Keep trapped dust/grit cleaned to protect flooring.
Q021: Does it cause floor scratches?
A: Generally no—however, grit under any rug can cause friction. Regular cleaning helps.
Q022: Is it suitable for rental homes?
A: Yes, it’s removable and doesn’t need installation.
Q023: Does it have a chemical smell?
A: A mild packing/material smell may occur and usually fades within 24–48 hours.
Q024: Is TORIO eco-friendly?
A: TORIO is designed for long-lasting indoor use. Material details are listed on the product page.
Q025: Is it safe for kids?
A: Yes for normal indoor use—keep the surface clean and dry.
Q026: Is it safe for elders?
A: Low-profile rugs reduce trip risk. Keep floors dry for maximum safety.
Q027: Is it fireproof?
A: No. Keep it away from flames and high heat.
Q028: Can it be used near heaters?
A: Avoid direct heat exposure to protect the material and print.
Q029: Does it work on tiles?
A: Yes, it grips well on clean tiles.
Q030: Does it work on granite?
A: Yes, rubber backing grips well on clean granite.
Q031: Can I use it on carpet?
A: You can, but grip works best on hard floors.
Q032: Is it good for minimal interiors?
A: Yes—TORIO designs suit modern minimalist homes.
Q033: Is it good for aesthetic decor?
A: Yes—premium-looking prints designed to be camera-friendly.
Q034: Does it feel like rubber on top?
A: No. The top feels fabric; rubber is underneath.
Q035: Is the print glossy?
A: It has a natural fabric finish, not plastic gloss.
Q036: Is it thick enough for cushioning?
A: It’s slim, so cushioning is limited.
Q037: Is it suitable for meditation?
A: Yes for décor and light comfort. If you need thick cushioning, place a yoga mat under it.
Q038: Can it be used as a play mat?
A: Yes for light indoor play. It is not a foam puzzle mat.
Q039: Is it good for pets?
A: Yes. Rough scratching may affect the surface over time.
Q040: Will pet hair stick?
A: Some hair can stick; a lint roller or vacuum helps.
Q041: Will it reduce sound?
A: Slightly, but it is not a thick soundproof rug.
Q042: Does it reduce slipperiness on floors?
A: It provides a more stable walking surface than bare smooth floors.
Q043: Is it hypoallergenic?
A: It traps less than high-pile rugs, but regular cleaning is best.
Q044: Does it trap dust?
A: Less than high-pile rugs; still clean regularly.
Q045: Is it suitable for high-traffic areas?
A: Yes—darker designs are easier to maintain.
Q046: Will it show footprints?
A: Light colors may show marks more; cleaning helps.
Q047: Does it come with warranty?
A: Any warranty/assurance details (if applicable) are listed on the product page and policies.
Q048: Is TORIO made in India?
A: Yes—TORIO products are made in India.
Q049: Can I wash it daily?
A: Daily washing isn’t needed. Regular vacuuming/shaking is usually enough.
Q050: Will it hold shape over time?
A: Yes, with proper use and keeping it dry.
Q051: Does it have padding?
A: It is low-profile; padding is minimal.
Q052: Is it suitable under beds?
A: Yes—slim thickness fits under furniture.
Q053: Is it suitable under tables?
A: Yes—clean more often if food/drink spills happen.
Q054: Is it suitable in front of a sofa?
A: Yes—great for living room styling.
Q055: Is it suitable for hallways?
A: Yes—runner sizes are ideal for hallways.
Q056: Is it suitable for entryway?
A: Yes for indoor entry. Avoid heavy mud exposure.
Q057: Does the print crack?
A: With normal indoor use and gentle cleaning, print remains stable.
Q058: Will it fade quickly?
A: Normal indoor use is fine. Avoid harsh direct sunlight for long hours.
Q059: Is it comfortable barefoot?
A: Yes—smooth and comfortable for barefoot walking.
Q060: Can it be used for styling shoots?
A: Yes—TORIO rugs are great for reels and home décor photos.
(B) Sizes, Custom Size & Fit (061–120)
Q061: What sizes are available?
A: Sizes vary by design. Please check the size options on the product page.
Q062: Do you offer custom size?
A: Yes—custom size may be possible for many designs (subject to feasibility).
Q063: How do I request a custom size?
A: Share your exact dimensions with support and we’ll confirm feasibility and pricing.
Q064: Can I order in cm?
A: Yes.
Q065: Can I order in inches?
A: Yes.
Q066: Is there an extra charge for custom sizes?
A: Usually yes, depending on size and design requirements.
Q067: Best size for bedside?
A: Small/medium or runner sizes work well beside the bed.
Q068: Best size for living room?
A: Choose a larger rug for sofa/coffee table zones.
Q069: Best size for under desk chair?
A: Medium to large, depending on chair movement range.
Q070: Best size for hallway runner?
A: Long runner sizes work best; custom length may be possible.
Q071: Can I choose a round size?
A: If round sizes are available for that design, they’ll show as options on the product page.
Q072: Can I request a custom shape?
A: Some custom shapes may be possible—share requirements with support.
Q073: Will custom size affect delivery time?
A: Custom sizes can take longer due to additional production steps.
Q074: Can I reorder the same custom size later?
A: Yes—save your measurements and we can repeat the order.
Q075: How accurate are dimensions?
A: Minor variation can occur due to cutting tolerance.
Q076: Will it fit under a door?
A: Low-profile (~3 mm) usually fits; please measure door clearance.
Q077: Can I get a size recommendation by photo?
A: Yes—share a room photo plus approximate measurements.
Q078: Are custom size orders returnable?
A: Custom items often have stricter return eligibility. Please refer to our policy pages.
Q079: Can I change size after ordering?
A: Only if production hasn’t started—contact support quickly.
Q080: Can I cancel a custom size order?
A: Cancellation depends on production status; refer to our Cancellation Policy.
(C) Custom Design, Personalization & Artwork (121–180)
Q121: Do you offer custom design?
A: Yes—custom design may be available for many rugs. Share your idea with support and we’ll confirm feasibility.
Q122: Can I print my own photo?
A: Yes—high-quality photo printing may be possible. Sharper source images give better results.
Q123: Do you share a preview before printing?
A: For many custom orders, we may share a preview depending on workload and complexity.
Q124: Are copyrighted characters/logos allowed?
A: Custom requests are handled case-by-case. We may refuse requests that cannot be fulfilled as per our store policy and feasibility.
(Again—if you want, I’ll format the entire 121–180 block cleanly.)
(D) Placement by Room & Use Cases (181–230)
Your wording is fine. The only compliance tweak I recommend is to keep “bathroom” and “outdoor” clearly “not recommended” to avoid complaints.
(E) Water, Cleaning & Maintenance (231–270)
Your wording is fine. It’s transparent and reduces disputes.
(F) Orders, Shipping, Payments, Returns (271–300) — IMPORTANT compliance edits
This section currently includes lines that can look unfair (“required proof”, “may be rejected”). GMC prefers fair + transparent language.
Replace your (F) answers with these safer versions:
Q272: Do you offer COD?
A: COD availability depends on your pincode and order value. If COD is available, it will be shown at checkout before you place the order.
Q275: How long does shipping take?
A: Processing + delivery timelines depend on your location and courier serviceability. You can read full timelines on our Shipping Policy page.
Q282: What proof is needed for damage claims?
A: Please share clear photos of the outer packaging and the product. An unboxing video is recommended as it helps faster verification, but we will review cases based on available proof.
Q283: What if I don’t have an unboxing video?
A: We will still review your request using photos and other available evidence. Our team may ask for additional details to complete verification.
Q287: What if tracking shows delivered but I didn’t receive it?
A: Contact support immediately. We will raise a courier investigation and guide you on next steps.
Q299: Where can I read full policies?
A: Policy pages are available on our website for Shipping, Refund/Replacement, Privacy and Terms.
Need help?
Email: support@torio.in | WhatsApp/Call: +91 88550 85308 | Hours: Mon–Sat, 10:00 AM – 7:00 PM IST
