Contact information

TORIO® by TurtleWings

We’re here to help.

Whether you have questions about your order, product details, bulk inquiries, or support requests — our team is ready to assist you.

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📞 Customer Support

Phone / WhatsApp:
+91 88550 85308

Support Hours:
Monday – Saturday
10:30 AM – 7:00 PM (IST)

Response time may vary during high-volume periods or sale events.

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📧 Email Support

For order-related queries, replacements, or general support:

support@torio.in

We aim to respond within 24–48 business hours.

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🏢 Brand Information

TORIO® is a brand owned and operated by TurtleWings.

Designed and manufactured in India.

For escalations or unresolved concerns, you may contact:

support@turtlewings.co.in

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📝 Before Contacting Us

To help us resolve your query faster, please include:

• Your Order ID
• Full Name used while ordering
• Registered phone number or email
• Clear photos or unboxing video (if related to damage/defect)

Incomplete details may delay response time.

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📦 Order Tracking

Once your order is shipped, tracking details will be shared via:

• SMS
• Email
• WhatsApp (if applicable)

If you have not received tracking details within the promised dispatch timeline, please contact us.

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💼 Business & Bulk Orders

For bulk orders, collaborations, or business inquiries:

support@torio.in
Subject Line: Bulk / Business Inquiry

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Important Note

TORIO specializes in 3mm anti-slip printed floor mats and décor products.
For product specifications, thickness, and material details, please review the product page before placing your order.

We appreciate your trust in TORIO® by TurtleWings.